Menards

Well I have only ever left one bad review before so it’s not my pleasure to leave this review. But during the remodel of my current home I haven’t had great luck with employees from 2 different departments in the last month. The first one was when I was trying to purchase carpet. I asked the sales man to show me where carpet samples from a particular company were located, as I had seen that company online. He looks in the computer and proceeds to tell me that they don’t have that brand of carpet samples in store to look at and that it has to be special ordered, and that I was only able to see the color choices on the computer. He went on to help someone else. I went down another row, and right there were the carpet samples from the company that he said they didn’t have in store. I politely went up to him and said that he might want to know that they did have those samples in store for future reference and I pointed them out to him. He then said, “I know” and walked away. Long story short, I went to Home Depot and they were more than happy to take the time to help me find the right carpet and color I was looking for, so I purchased it there. Then I went back to Menards to buy a tub shower combo. I needed a smaller size than the standard 60” tub combo. Online I found one that I liked that said it came from 54” to 60”. I needed 56”. I tried to get the girl at the desk to order me a 56”. She told me I could only get it in 54 or 60. But the add said 54”TO 60” indicating that it included all the sizes in between. She said no. So I said is there any way I can just custom order what I need, she asked another guy there and he said No. I couldn’t custom order a tub shower combo to the size I needed. I find this VERY hard to believe. Now, I would more than appreciate it if someone told me they didn’t know the answer to my question. But to just lie and say they don’t or can’t makes me pretty aggravated. Soooo tomorrow I will take my business right back to Home Depot and see if anyone there wishes to help me buy a tub shower combo in the size I need. However, I would like to mention that the girls in the paint department are always friendly and helpful, and my poor rating does not include them in any way.

I get that the rebate system you have in place is archaic on purpose. You are hoping peole forget or don't want the hassle. It's a bummer that I have to go out in freezing cold weather bc today is the last day for rebate. We don't have outgoing mail (bc our mail person is on foot) so you have to actually take outgoing mail to a blue box. Look closely at the receipt, there is a expiration date as to when last day for mailing is. I was waiting for several receipts to build up before wasting a stamp. I now know why I wasn't getting my rebates back. Menards, the system is archaic. Move it online already. Or just mark your goods appropriately so we don't have to go through all this for rebates- Luckily Lowes is right outside EP Cat.

I drove an hour and a half to go purchase everything for our dream bathroom that my wife has ben waiting for a long time to get am building a new home ben making blue prints and extensive planning for 3 weeks was going to purchase everything thru menards planned on 6 grand for bath room from the septic line to the exhaust fan in the ceiling. Awfull service at plumbing section . I spent 3 hours in that area . Not one employee offered to help . The young man I stopped to talk to was an idiot walked away when I asked a question about bath tub drain and then an hour and a half later I got fed up left everything setting .Big mistake this was the small project I had . My new home will be purchased elswere . Thanks Menards .